SHIPPING AND DELIVERY POLICY
1. SHIPPING CARRIERS
Delivery will be made using Malaysia PosLaju for local delivery and Express Mail Service (EMS) for worldwide delivery. All delivery will be supplied with a tracking code to track your shipment.
2. DELIVERY TRACKING NUMBER
Delivery tracking number will be emailed to you once it is made available. We usually ship within 2-3 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in Poslaju’s or EMS’s tracking system. Normally they keys in tracking code at the end of the day.
3. TRACKING YOUR PARCEL
You can use tracking code provided and key it into the following links to track your shipment: CLICK HERE TO TRACK YOUR PARCEL
All orders are pack in discreet manner. Small orders will be packed in quality imported padded envelopes. These premium envelopes are tear resistant, waterproof and insect-proof. Large orders will be prudently boxed with sufficient protection on your precious investment.
5. COMBINING SHIPMENT
Combining two orders or more for shipping is only allowed for orders placed within the same day. To combine shipment, please contact us immediately upon check out. Separate shipping charges for orders placed on different days.
6. RECEIVER’S RESPONSIBILITY
It is the customer’s responsibility to arrange a receiver for the shipment. We can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address and your contact number. Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.
7. SHIPPING NATIONWIDE IN MALAYSIA
We ship throughout Malaysia including Sabah and Sarawak. Shipping charges are quoted based on weight and will be automatically calculated during checkout.
8. INTERNATIONAL SHIPPING
We also ship to others than Malaysia country by Express Mail Service (EMS) which support 280 countries around the world. International shipping charges are quoted based on weight and postal area. The charge will be automatically calculated during checkout.
9. DELIVERY DURATIONS
Upon confirmation of payment, delivery is usually within 5 business days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 7 business days. For international shipping, we estimated the goods received within one month. PLEASE DO ALWAYS TRACK YOUR PARCEL. CONTACT US IMMEDIATELY IF SHIPMENT TAKING TOO LONG. Our working day is Monday to Friday excluding public holidays.