RETURNS POLICY

returns policy header
RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Goods sold are not refundable. We only replace items if they are defective or damaged.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@goldsilvertester.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. Once your defective or damaged products return is received and inspected, we will send you an email to notify you that we have received your returned item. We will exchange the products one to one on your returned.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to us: Carbone World Marketing Sdn Bhd. 9-2, Jalan Temenggung 21/9, Bandar Mahkota Cheras, 43200 Cheras, Selangor Darul Ehsan, MALAYSIA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However, we will always keep you updated in the delivery process.

We strongly recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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