Information we collect
We will collect two types of your information. Personal Information (information which can be personally identifiable) and Non-personal Information (all information excluding personal information). If we combine Personal Information with Non-personal Information technically, as long as they stay combined, such information will be deemed as Personal Information.
Information we get from your use of our services
When you interact with us, its subsidiaries and affiliates and our operational cooperators, you may be asked to provide your Personal and Non-Personal Information in order to use our products and services. We use and combine Personal Information we collect from all of our services with Non-Personal Information to provide, maintain, protect and improve them our products and services. Should any of the information below be classified as Personal Information, you hereby agree that we may collect, use and/or disclose the Personal Information for the purposes set out below.The following are types of information which we may collect and examples of how we use such information. Please note that the information mentioned below and how it is used are examples, and are not exhaustive.
The collection of information
When you create a membership account, download or participate in an online survey offered by us, we’ll ask for your Personal Information, including but not limited to your name, telephone number, E-mail address, and mailing address. Other information we may ask you for includes your profession, language, zip code, area code, time zone, etc.
When you purchase our products or services, we’ll collect relevant Personal Information, including but not limited to delivery information, and order details.
When you use our customer support services, our customer service agent may collect relevant Personal Information, including but not limited to your name, order number, phone number, delivery address, membership account ID, email address, mobile equipment number. We may also record the call for training purposes.
Information relevant to user behavior and problem diagnosis—when you participate in “ User Experience Program”, we will track your usage of product functionalities. We do this to learn about your habits when you visit our official website or use our products and services. When system is forced to exit or crashes, we will collect environmental information of the device to diagnose problems.
Log Information—when you visit our server, we will automatically collect and store information in server logs. Such server log information may include: IP address, browser type, browser language, referral URL, operating system, and date and time stamp and click-stream data.
The use of information
The Personal Information may be used to provide you with our products and services, to handle your orders, or to follow the contracts between you and us. This is to ensure the safety and functionality of our products and services, verify your identity or prevent and hold accountable for fraud or any other kinds of improper use.
The Personal Information may be used to make our products and service better, however, in most cases we will only use comprehensive information and statistical information for such purpose.
The Personal Information may be used to communicate with you. For example, we will provide you with notice of our updates and releases of our products and services.
The Personal Information may be used to customize product design and services. For example, we will recommend and display the content and ads that may interest you; or use such information for research purposes.
When you participate in lotteries, competitions or similar promotion events held by us, we may use your Personal Information to manage these events.
The Non-personal information we collect, such as profession, language, zip code, area code and time zone etc. help us to learn more about user behavior and to improve our products, services and promotions.
We may analyze the data from our “ User Experience Program” to improve user experience, operating performance, problem solving, functionality and design of our products and services.
Accessing and updating your Personal Information
Click http://store.goldsilvertester.com/index.php?route=account/register to log in to your account, you are able to access and update your Personal Information. We always find ways to provide you with access to your personal information within thirty (30) days. If any of the information is incorrect or illegal, we will find ways for you to update or delete quickly (unless we must keep those information for legitimate business or legal purposes). When you update Personal Information, you will be asked to verify your identity before we can proceed your requests. We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical.
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share with third party
Except the explicitly noted limited sharing hereby, we will strictly ensure the confidentiality of your Personal Information and will not share such information with a third party.You are authorizing us to share your Personal Information with a third party without your further consent in the following cases:
Cases in which disclosure as required or authorised based on the applicable laws and/or regulations.
Cases in which the purpose of such disclosure is clearly in your interests, and if consent cannot be obtained in a timely way.
Cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual.
Cases in which disclosure is necessary for any investigation or proceedings.
Cases in which the personal data is disclosed to any officer of any officer of a prescribed law enforcement agency, upon production of written authorisation signed by the head or director of that law enforcement agency or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer.
Cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.
Where such disclosure without your consent is permitted by law.
If we are involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any Personal Information and notice affected users before Personal Information is transferred.
For business purposes or user protection needs, we may share Non-personal Information publicly or with our partners to show trends about the general use of our services.
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We encrypt many of our services using SSL.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to our employees and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or terminate hisher relationship with us if they fail to meet these obligations.
We takes the security of your personal information very seriously. Therefore, we continuously strive to protect your Personal Information by encrypt when store or in transit it. We do this is to protect your information from unauthorized access to or unauthorized alteration, disclosure or destruction. In the meantime, certain enciphered data can only be visited by user himself/herself.
Retention of Personal Information
We will also put in place measures such that your Personal Information in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that Personal Information was collected is no longer being served by the retention of such Personal Information; and (ii) retention is no longer necessary for any other legal or business purposes.
Such third parties may include:
Our associated or affiliated organisations or related corporations;
Any of our agents, contractors or third party service providers that process or will be processing your personal data on our behalf including but not limited to those which provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies and data centres; and
Third parties to whom disclosure by us is for one or more of the purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes.
Specific product practices
The following notices explain specific privacy practices with respect to certain our products and services that you may use.
Membership Account Service
Carbone World Marketing Sdn Bhd is the provider of goldsilvertester Membership Account Service. Once you log in to our membership account, we will collect your information such as your name, email, address and phone number. If we combine Personal Information with Non-personal Information technically, as long as they stay combined, such information will be deemed as Personal Information.
With your further agreement, we may collect, use, transit, process and maintain information related to your account, as well as information related to any our devices and services. We may also collect technical, statistical or diagnostic information that related to your usage or caused by your usage, and that may be used to support, improve and upgrade our products and services.
You can withdraw this consent at any time by stop using or log out from your membership account on your device.
User Experience Program
Information relevant to user behavior and problem diagnosis—when you participate in the “User Experience Program”, we will collect your products series number and track your usage of product functionalities. We do this to learn about your habits and improve your overall experience when you visit our official website or use our products and services. When the system crashes or is forced to exit, we will collect environmental information of the device to diagnose problems.
Report Spam in Blocklist
In order to block spam messages in an intelligent manner, we enables users to mark messages as spam such that similar messages in the future could be marked and filtered automatically. When the user manually marks messages as spam, the spam message’s content may be uploaded to our servers.